Aanko provided Physical Security and Information Technology (IT) System Assessment and Emergency Management consultation for all Covered California facilities as they stood up the newest California State Department (California Health Benefit Exchange operates as Covered California). Aanko was selected to conduct a comprehensive physical and information security assessment of all administrative and call center facilities. Aanko assessed the access control and personal identification issues for all administrative and call center areas. This led to additional security recommendations for positive control, including a new personnel badging system. Aanko also reviewed their entire security procedures, including after hours, which led to recommendations for development of security post orders.
Aanko’s assessment also analyzed local first response protocols, which resulted in increased liaison with the local city and county police and fire personnel, as well as the California Highway Patrol and the State Fire Marshall for them to understand the complexities of Covered California’s operations. Aanko also determined existing and recommended emergency plans processes and procedures for preparedness, response and recovery from natural and man-made disasters that could impact the agency and then developed new facility-specific emergency action plans and procedures for each facility. Aanko then developed and presented emergency action plan training for agency personnel and conducted emergency evacuation exercises to validate plans and procedures.